LandersTech, TJ, called within the first hour of my 4hr appointment window so I was thrilled. I called 2 days ago for repair on my 14yr old Kenmore refrigerator. It was not keeping food cold enough, and the top freezer was not below 30°F. I hoped Landers would just need to put in a new thermostat. Unfortunately, it can’t be repaired at a decent cost. I hate that everything has “planned obsolescence” in this “throwaway” world in which we live. I will have to put up the big bucks to buy a new refrigerator soon, but I’m still happy I called Landers Appliance. I’ve used them multiple times over the last 25+ years for repairs. They’re always thorough, knowledgeable, and reliable. For example, TJ arrived today with another tech, who has been with Landers awhile too. My appointment was a good training opportunity for TJ to show the other guy about servicing older units. I love that they have their own employees—not random contractors. I really appreciate that they don’t try to “hard sell” you to buy appliances from them. They have pleasant customer service agents and technicians making for a great experience! Even when they can’t repair your old appliance. :o)
Response from the owner:Lisa, thank you for 25 years! We're so glad TJ could at least get you the answers you needed. When you're ready for a new fridge we'd love to help with that too. Andrew Brenton, President, abrenton@landersappliance.com